I’m a design leader exploring humanity through healthcare, shaping experiences that improve lives.

I’m the Chief Experience Officer at Talkiatry in New York. Previously I worked as a Design Director and Creative Strategist at Philips.

Now offering mentorship on ADP List

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Now offering mentorship on ADP List ⋆

Talkiatry

2021 – Current

At Talkiatry, I serve as Chief Experience Officer and previously as Head of Design, leading transformative initiatives that significantly improved patient, provider, and team experiences. During my time as Head of Design, I established a cohesive brand identity, spearheaded UX and service design strategies, and led over 100 research studies that informed product development and operational improvements. These efforts resulted in the company expanding its reach from 1 state to 43, growing its provider network from 120 to over 400, and driving over 1,000,000 patient visits. I developed a multi-sided experience strategy that elevated key satisfaction metrics, increasing NPS to 87 and CSAT to 91. My focus on cross-functional collaboration and change management has allowed Talkiatry to scale efficiently while maintaining a user-centric approach to mental healthcare.

Philips

2019 – 2021

As the Design Director and Creative Strategist on the brand experience team for Sleep and Respiratory Care at Philips, I built strong ties between global business marketing and design, focusing on growing and strengthening digital channels. I worked closely with designers and business leaders across the globe to create new experiences for sleep apnea products and sleep health diagnostic tools, most notably the sleep analyzer online assessment, a tech-enabled sleep telehealth service, extensive care pathways and personas, and in-store experiences for a range of sleep products.

CareDox

2017 – 2019

As the Design Director at CareDox, I designed products and services that helped the company become the largest mass vaccinator in the nation. I worked on a variety of projects, including a proprietary EHR for school nurses, a patient portal for educating and engaging families, an offline mode multi-device product for conducting vaccines with a team of nurses in low-to-no internet environments, and an "air traffic control" platform for monitoring vaccine inventory and team deployment.

Testimonials

  • Adam is the complete package. A good human being that is fun to be around and cares about his colleagues, customers, and the mission. He’s a design expert who taught me something new, every time we were together. Adam is a student of visual communication, human behavior, and technology. He has deep roots in all things healthcare and brought tremendous value to Talkiatry over the past three plus years. I would be remiss if I didn't also share that he's a talented manager who developed a high performing team of visual, service, and communication design professionals that were fiercely loyal to him. He’s also one of the most productive and collaborative people I’ve ever worked with. He would be a great asset to any organization.

    Josh Kermisch

  • "Adam is one of the most thoughtful people I have met and worked with. He is driven by the quest for excellence and believes in the process as much as the end result. He is able to leverage his design thinking in almost all facets of a business and I often found myself asking his sage wisdom when faced with a problem. I would be eager to work with Adam again!"

    Rachel Hirsch

  • "Adam is an amazing UX Researcher. If you want to find out what a user’s true desire is and then map the experience to that desire, you should work with Adam."

    Brett Shamosh

  • "Adam is one of the most passionate, hard-working designers I know. His work is innovative yet consistent, expressive yet functional. A true collaborator and leader, he arrives at solutions thoughtfully and intentionally, challenges the conventional, delivers his best and also empowers others to do the same. He’s an inspiring force on any team, and it’s been an honor working alongside him as we’ve tackled some of healthcare’s most complex problems."

    Karoleen Decastro

  • “I was a design freelancer at CareDox under Adam’s direction. Adam’s easy going personality made it a pleasure to work with him. He gave clear direction and always answered my questions, even when he was busy. He created an environment where it was not only easy and effective to work with him but also with others on the team. He had a clear vision of how to tackle any problem and would consider every detail. Adam’s dedication to his craft and his care for the team makes him one of the best people I’ve ever worked with.”

    Grace Wu

  • "Adam Bunke and I worked together to strategically find a way to digitally market our business unit within a massive organizational structure. With his background of design and agency, he constructed workshops to ideate the best scenarios, while we married the research to support the chosen direction. Business Marketing had a great relationship with Design because of Adam's inclusion in our work, and his ability to see the forest from the trees. Very impressed with his knowledge and responsive demeanor!"

    Victorria Wytcherly

I promise to listen more than I speak. I promise the user will always come first. I promise to assume good intent. I promise to introduce doubt. I promise to grow collective understanding and to prize empathy. I promise to collaborate and to share what I know with others. I promise that design is not just for designers, it’s for everyone.

My pledge